SMH Consulting Group

Most often today the difference between a financial institution and its competitors is the ability to execute.  If your competitors are executing better than you are they are out-performing you.  We talk to many leaders who fall victim to the gap between the promises they’ve made and the results their organizations delivered.  They desperately want to make changes of some kind, but what do they need to change? 

The best strategic plans can be destroyed by poor execution.  Don’t confuse execution with tactics.  Tactics are central to execution but execution is not tactics.   Execution is a discipline – a discipline that must be learned – and a prerequisite of high performance. 

Experience

• For over two decades we have been helping financial institutions improve their performance, adopt our discipline of execution, and become high performers.

Research

• We have been benchmarking over 1,100 retail branches and over 300 business banks for the past five years. This research, and our proprietary data base of benchmarks and best practices, has given us a unique perspective of high performance, and allowed us to refine our discipline of execution. We share our benchmarks, best practices and lessons learned with our clients through our workshops, programs and tools.

Workshops

• Performance Audit & Business Impact Workshop
• Performance Management & Execution Workshop
• Customer & Market Risk Management Workshop
• CRM Workshop
• Custom Workshops

Programs

• Customer Relationship Management
• EQ Reviews
• Interactive Scorecards